Service Terms

Global Business Service Agreements

Data Protection Addendums (DPAs)

Telstra Products and Services that may involve data processing under EU and UK General Data Protection Regulations (GDPR)

Telstra may be subject to different privacy and data protection laws depending on where your employees or end users are located, and where we process personal data in the course of providing products and services to you (notably, the GDPR and UK GDPR).

While most Telstra international services and products do not involve personal data processing within the context of the GDPR and UK GDPR, the supply of certain services and products to you may involve the processing of regulated personal data where you are a customer established in the EEA or the UK, or you process EEA or UK data Subjects’ personal data in the course of acquiring products from us (even if you are not established in the EEA or UK).

Where we provide you with products that are subject to the GDPR or UK GDPR, we and you are required to enter into a Data Processing Addendum (DPA) to comply with the requirements of those regulations. Telstra has determined that the following list of products and services may involve regulated data processing in the context of the GDPR and UK GDPR for relevant customers. By submitting an order for any of the Products or Services specified below in circumstances when it would be governed by the GDPR or UK GDPR, you and we agree to the terms contained in the DPA for such service listed below and such DPA will be incorporated into our services agreement by reference.

Product name Data Protection Regulation
Security Monitoring Security Monitoring DPA
SecureEdge SecureEdge DPA
Telstra Calling for Microsoft Teams with SIP Connect TCMT with SIP DPA
Telstra Collaboration with Cisco (TCC) TCC DPA
Trader Voice Trader Voice DPA
Genesys Cloud Genesys Cloud DPA
SIP Connect SIP Connect DPA
SIP Connect Reseller SIP Connect Reseller DPA
Telstra Programmable Network (TPN) TPN DPA
Managed Telstra Programmable Network (TPN) Managed Telstra Programmable Network DPA
Global Managed Network Services (GMNS) (only when provided with the Highlight portal, Velocloud Orchestrator, or Cisco Meraki portal) GMNS DPA
Managed SD-WAN (only when provided with the Velocloud Orchestrator) Managed SD-WAN DPA
CloudHealth CloudHealth DPA
Ericsson eDCP M2M Connectivity Management (only when provided with the ECM Platform) Ericsson eDCP M2M Connectivity Management DPA


Other Terms