Global Internet Direct

Dedicated, secure global connectivity

The internet is a crowded environment, with at least 4.5 billion users across the world. Connecting people and offices can result in unacceptable variation in availability, quality, and user experience—often compounded by a lack of visibility into site-to-site performance that hinders measurement and improvement.

Interested? Let's connect

Telstra’s Global Internet Direct (GID) connects your teams and locations with dedicated, robust secure access to the internet with 24x7 monitoring and customer service. Telstra’s GID also provides support for Microsoft Azure Peering Service, allowing users to experience optimized and reliable internet routing to enhance connectivity to Microsoft Cloud services such as Microsoft 365, Dynamics and Azure.*

With internet traffic growing and becoming more vital in business operations, reliability and coverage has become more critical. Telstra also delivers business-grade Internet, Global Internet Extension (GIE) services through its partner networks to cover over 190+ countries and territories, along with optional CPE and gateway access to IPVPN. GIE provides a cost-effective Internet access, backup of primary IPVPN locations or on-net Internet connecting the IPVPN network to customers in remote locations.

*Peering service is not a private connectivity product such as ExpressRoute or VPN. It is a complimentary internet connectivity offer that offers optimized and reliable routing to Microsoft cloud services.

Key features

Strong domestic and international peering

Ensures short hop connectivity to global content and users

Service levels

Provides you with targets and rebate options based on service delivery, availability and Round Trip Delay (RTD) for our Standard and GID Economy Service. Standard GID Service also includes Packet Delivery Ratio (PDR) and Mean Time to Restore (MTTR) SLAs.

Low latency traffic routing into China

An Internet Gateway into China through our bilateral peering links across the HK/ Mainland border to the Chinese carriers

Integrated with Microsoft Azure Peering Service

Direct, reliable and optimised internet connectivity to Microsoft cloud services such as Microsoft 365, Microsoft Dynamics, and Azure.

Online monitoring and reporting

Access to Performance reports for International and Domestic (Australia) service through respective portals that enables you to monitor your global traffic

Benefits

High performance and efficiency

Streamline access management to multiple global locations with dedicated connectivity, a wide variety of DSL speeds and Ethernet connection speeds up to 10Gbps. With multiple routing option, you’ll also experience low latency and optimised performance for your business demands. Enjoy high levels of availability of service and lower latency connections via Microsoft Azure Peering Service.

Flexibility to extend your reach

Extend your reach even further with our international peering arrangements that minimise the total number of data hops required to reach a destination. Flexibility and scalability are enhanced with access to over 100Gbps of private peering across Asia, over 300Gbps in the US and more than 100Gbps in major network access points around the world.

Quality customer experience

Our diverse cable systems span over 400,000 kilometres and integrate multiple landing points and core router sites to ensure resilient performance. We offer 24X7 multi-lingual customer service, a customer performance management portal and a strong focus on SLAs.

Balanced capacity, capability and costs

Find the right balance of capacity, capability and costs to help your business thrive. Expand your options with cost-effective and secure access for remote sites joining into an IP Virtual Private Network (IPVPN) or acting as an integrated VPN backup.

Network diagnostic tests

Test your network with Telstra Looking Glass

Determine the connectivity quality of your internet products

Test your network

Accreditations

Oracle Dyn’s Internet Intelligence

Consistently ranked amongst Asia’s most peered IP networks

Why Telstra

Extensive, fast and reliable network

Connect to new opportunities around the world with a subsea cable network that reaches more than 400,000km – enough to circle the world almost 10 times. You can access more than 2,000 PoPs and connectivity in more than 200 countries and territories globally, on a network consistently ranked amongst Asia’s most peered IP networks by Dyn’s Internet Intelligence.

A network to rely on

We monitor our network around the clock with dedicated operating centres using advanced management systems. We can provide helpdesk support and proactive response to manage problems as they happen and restore services.

Our best-of-breed approach

Working with us means you also benefit from our established relationships with leading global technology providers and strong support by local channels and partners.

Making communication easier for all

Through our accessibility services features, Telstra is proud to help make communication more accessible for people with special needs.

British Sign Language (BSL) users in the UK can access the 999 BSL emergency video relay service on Telstra’s Internet (GID and GIE) offering for enterprises. More information on how to use 999 BSL to contact emergency service interpreters via a video call is available on Ofcom's website here.

For global customers looking for connectivity in Australia, we can connect you via our Telstra Internet Direct (TID) and TID Lite.